FREQUENTLY ASKED QUESTIONS
Our office hours are Monday through Friday from 9am-6pm, with our first appointment starting at 10 am, and our last appointment at 5 pm. Extended hours are by appointment only and are available for in-person visits.
Yes! By popular demand, we are now open during lunch every weekday!
Yes! As part of our weekend hours, we are open one weekend every month.
Financial planners are available to meet in-person, by phone and online. Plus, we have weekend hours available one weekend every month, and extended hours mornings and nights. Please note that weekend and extended hours are very popular and often wait-listed.
Yes! If you wish to cancel or reschedule your meeting, please contact reception as soon as possible at 650-571-8888 so that we can reserve another time that is convenient for you.
Our firm has a team of CFPs, EAs, and individuals with various professional designations and advanced degrees. We require all financial planners to obtain appropriate registration and applicable licensing.
Yes, our business services are available through our wholly-owned subsidiary Dragon Benefits Advisors.
Yes, your financial planning team can assist you in applying for various kinds of insurance such as life insurance, long-term care insurance, etc.
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Simply call or email a member of your financial planning team.
Please contact your financial planning team regarding service concerns. You may also contact the advisory team manager at 650-571-8888.
Today’s market offers both more opportunity and more risk than ever before. Our professional wealth management team can help you meet your financial goals and risk objectives. Talk with your financial planner for more information.
Our asset management fee is up to 1.8% annually and pays for our active investment management, research and analysis, all transactions costs and mutual fund sales loads. Please review our company brochures and service agreements for additional information.
The asset management fee is assessed and applied quarterly to the account balance as of the 1st day of each quarter.
Our investment management team will contact you to assist with your 401k remix.
CAN YOU HELP ME MAKE INVESTMENT DECISIONS EVEN IF I CHOOSE NOT TO USE YOUR WEALTH MANAGEMENT SERVICES?
As it relates to financial planning, we provide one complimentary introductory meeting.
One introductory meeting is complimentary.
Your financial planner will work with you to determine both the complexity of your financial situation and the best way to meet your needs.
If you choose not to continue services, a prorated refund is available. Please see our service agreement for details.
No, financial planners provide strategy and advice only. Speak with your planner for fee-for-service assistance with execution.
The Relationship Financial Planner is your primary point of contact for general questions and will facilitate your financial education. The Strategic Financial Planner will help you set goals and design a financial plan that is specifically tailored to your needs.
Yes! Contact both your Relationship Financial Planner and Strategic Financial Planner before you make financial decisions and anytime you have questions.